Terms & Conditions

Last updated: 20 August 2026

These Terms & Conditions govern your use of Cylex Store and purchases made through this website. By using the website or placing an order, you agree to these Terms.

1. Using Cylex Store

You may use this website for lawful personal shopping purposes. You are responsible for providing accurate and current information when creating an account, checking out, or contacting customer care.

2. Product information

We aim to present product descriptions, images, prices, and availability clearly and accurately. Images are for illustration and may vary slightly from the product you receive. Please review the product details, size, selection, and price before placing an order.

3. Prices and payments

Prices, delivery options, and any applicable charges are shown before you complete checkout. Payment must be authorised by the payment provider before an order can be processed. We may correct an obvious pricing or listing error before accepting an order.

4. Order acceptance

Submitting an order is a request to buy the selected products. An order confirmation acknowledges that we received your request; it does not guarantee availability. If we cannot fulfil an order, we will contact you using the details provided at checkout.

5. Delivery

Delivery choices and estimated timing are shown at checkout. Delivery estimates are provided in good faith and may be affected by events outside our reasonable control. Please ensure that the delivery address and contact details you provide are correct.

6. Returns and order support

For help with a return, delivery issue, damaged item, or other order question, contact Cylex Store with your order number and a short description of the issue. Our Shipping & Returns page explains the support process. Nothing in these Terms limits consumer rights that cannot be excluded under applicable law.

7. Accounts and website access

If you create an account, keep your sign-in details confidential and tell us promptly if you believe there has been unauthorised access. We may suspend access where it is reasonably necessary to protect the website, customers, or our services.

8. Intellectual property

The Cylex Store name, website design, written content, and original visual materials are owned by or licensed to Cylex Store. You may not copy, reproduce, or use them for commercial purposes without prior written permission.

9. Liability

To the extent permitted by applicable law, Cylex Store is not responsible for indirect or consequential loss arising from use of the website or a purchase. This does not exclude liability that cannot lawfully be excluded, including applicable consumer protections.

10. Privacy

Our use of personal information is described in our Privacy Policy.

11. Changes to these Terms

We may update these Terms when the website, our services, or applicable requirements change. The version published on this page applies from its stated update date.

12. Contact

If you have a question about these Terms or an order, please visit Customer Care.